Plugin: Zendesk ticket

Incident Report for Kindly

Resolved

We have identified an issue which affected users of the Zendesk ticket plugin and a fix has been deployed. Please review chats after ~10:30 CET making sure your customers receive the proper response.

If investigating webhook responses in the debug console to verify a proper response, look in the _request body_ for `exchange_slug: zendesk_succcess`. Please note that even though the plugin returns HTTP 200 OK, it does not mean the ticket has been successfully submitted.

Posted Dec 15, 2021 - 10:30 CET