All Systems Operational

About This Site

Status page for Kindly, a bot building platform.

Uptime over the past 90 days. View historical uptime.
Bot message delivery ? Operational
90 days ago
100.0 % uptime
Today
Handover to human chat Operational
90 days ago
100.0 % uptime
Today
Kindly Chat messaging client ? Operational
90 days ago
100.0 % uptime
Today
Platform Operational
90 days ago
99.81 % uptime
Today
Analytics dashboard ? Operational
90 days ago
99.63 % uptime
Today
Platform app ? Operational
90 days ago
100.0 % uptime
Today
Messaging channels and integrations Operational
90 days ago
100.0 % uptime
Today
Facebook Messenger integration ? Operational
90 days ago
100.0 % uptime
Today
Plugin integrations ? Operational
90 days ago
100.0 % uptime
Today
Application API ? Operational
90 days ago
100.0 % uptime
Today
Public APIs Operational
90 days ago
99.99 % uptime
Today
Statistics API ? Operational
90 days ago
99.98 % uptime
Today
Chat log API ? Operational
90 days ago
100.0 % uptime
Today
Handover API Operational
90 days ago
100.0 % uptime
Today
Dialogue webhooks ? Operational
90 days ago
100.0 % uptime
Today
Onsite and data capture Operational
90 days ago
100.0 % uptime
Today
KPI dashboard Operational
90 days ago
100.0 % uptime
Today
Email services Operational
90 days ago
100.0 % uptime
Today
Data capture ingest Operational
90 days ago
100.0 % uptime
Today
Spinnaker ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jan 19, 2025

No incidents reported today.

Jan 18, 2025

No incidents reported.

Jan 17, 2025

No incidents reported.

Jan 16, 2025
Upgrading analytics database
Resolved - After a normal business day we have looked at the numbers and they seem to be normal. We will continue to monitor the sessions numbers to correct any discrepancies that might have occurred because of the database update issue.
Jan 16, 19:47 CET
Monitoring - It has been determined that there is a bug in the analytics database that affects the behavior for how Kindly calculates sessions. We have an open ticket with the database provider where they have acknowledged this bug and are working on a fix, but they don't know how long it will take.

In order to restore most of the functionality of the database we have disabled a part of the sessions calculation before resuming normal analytics operations. This will affect stats in dashboards that measure sessions.

We will resume ingesting analytics events to still have accurate statistics about messages, fallbacks, labels and all stats that are not derived from sessions. Once a bugfix is available, we plan use the accurate data to recreate the sessions data for the affected period and have accurate sessions statistics, but in the meantime the charts that show sessions may not reflect accurate numbers.
Jan 16, 01:15 CET
Identified - During a routing maintenance upgrade of the analytics and unexpected event happened that requires us to reboot the database service. While this is ongoing analytics dashboards may be unavailable for some time.

During this, all chatbot operations work as normal and all analytics events are recorded in a queue and no data is lost. Only the ability to view the data will be temporarily unavailable.
Jan 15, 18:20 CET
Jan 15, 2025
Jan 14, 2025

No incidents reported.

Jan 13, 2025
Minor degredation in analytics pages
Resolved - Minor degredation to the analytics pages of Kindly due to partial outage in Kindly's analytics vendor.
Jan 13, 10:00 CET
Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025

No incidents reported.

Jan 8, 2025

No incidents reported.

Jan 7, 2025

No incidents reported.

Jan 6, 2025

No incidents reported.

Jan 5, 2025

No incidents reported.

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