All Systems Operational

About This Site

Status page for Kindly, a bot building platform.

Uptime over the past 90 days. View historical uptime.
Bot message delivery Operational
Handover to human chat Operational
Kindly Chat messaging client Operational
Platform Operational
Analytics dashboard Operational
Platform app Operational
Messaging channels and integrations Operational
Facebook Messenger integration Operational
Plugin integrations Operational
Application API Operational
Public APIs Operational
Statistics API Operational
Chat log API Operational
Handover API Operational
Dialogue webhooks Operational
Onsite and data capture Operational
KPI dashboard Operational
Email services Operational
Data capture ingest Operational
Spinnaker Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 20, 2026

Chatwoot issues rejecting handover requests
Resolved - This incident has been resolved. We applied a fix at 13:39 CEST, and handovers have worked as normal since then.

Handover requests to Chatwoot this morning 20.10, may have been closed before an agent could pick them up. You may want to check for affected conversations and follow up with those end-users. If you added a temporary notice about live chat issues, you can now remove it.

We are adding monitoring and improving our deployment process to prevent this from happening again. We apologise for the disruption.
Oct 20, 13:51 CEST
Investigating - We are investigating an issue where handover requests to Chatwoot live chat are being rejected and closed. End-users may see a message that the handover was cancelled. This affects multiple customers.

We recommend adding a temporary notice for end-users informing them about issues with live chat.

We will post an update as soon as we have more information.
Oct 20, 13:36 CEST

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

Potential issue affecting email services
Resolved - This issue has been resolved, and email services from the Kindly platform are working as normal.
Oct 15, 13:57 CEST
Update - We are investigating a potential issue affecting email services from the Kindly platform. We will update you as soon as we have more information.
Oct 15, 13:43 CEST
Investigating - We are investigating a potential issue affecting email services from the Kindly platform. We will update you as soon as we have more information.
Oct 15, 13:40 CEST

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

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