All systems seems to be back up now. Monitoring to make sure.
Posted Oct 28, 2025 - 11:20 CET
Update
Deploying a potential fix and purging the cache.
Posted Oct 28, 2025 - 11:06 CET
Update
Working on the workaround.
Posted Oct 28, 2025 - 10:43 CET
Update
Working on the workaround.
Posted Oct 28, 2025 - 10:20 CET
Update
Working on the workaround.
Posted Oct 28, 2025 - 10:05 CET
Update
We have confirmed that Telenor is aware of the issue and have internal resources on it. We continue on our workaround in parallel.
Posted Oct 28, 2025 - 09:43 CET
Update
Looks to be more companies than Kindly that are affected. Still working on the workaround.
Posted Oct 28, 2025 - 09:40 CET
Update
Working on workarounds while getting in contact with Telenor.
Posted Oct 28, 2025 - 09:31 CET
Identified
We have identified that when using Telenor as a network provider, our bots will not respond, nor access our platform. We are working on finding out why.
Posted Oct 28, 2025 - 09:13 CET
This incident affected: Bot message delivery and Platform (Platform app).