Facebook app deactivated

Incident Report for Kindly

Resolved

This incident has been resolved.

Posted Feb 10, 2022 - 10:23 CET

Monitoring

The app has been reactivated by Facebook and bot owners need to reconnect their Facebook pages to start receiving messages again.

Posted Feb 08, 2022 - 21:08 CET

Identified

The Facebook app used to connect a Facebook page to a Kindly bot or Inbox has been temporarily deactivated. This means messages from users are not forwarded to bots/Inbox at the moment. Once the app has been reactivated by Meta, the messages will start flowing again.

We are waiting for the app to be re-reviewed and reactivated by Meta after we have supplied the necessary information required to perform a review.

Posted Feb 04, 2022 - 10:38 CET

This incident affected: Messaging channels and integrations (Facebook Messenger integration).