Degraded performance of AI services

Incident Report for Kindly

Resolved

We experienced degraded performance in our AI services following a faulty deployment, which led to less accurate dialogue matching and AI predictions, such as those from Kindly GPT. We relied on our fallback AI engine system during this period. The issue was identified somewhat late but was resolved shortly after discovery. We will implement measures to detect this kind of degraded performance earlier and reduce its impact.

Posted Nov 27, 2024 - 14:00 CET