Issue with service response times

Incident Report for Kindly

Resolved

All systems seems stable.

Posted Nov 14, 2024 - 18:46 CET

Monitoring

The issue might be related to high traffic, but not clear. Services have been upscaled and we will monitor the changes.

Posted Nov 14, 2024 - 15:48 CET

Update

Still investigating, trying different approaches to find the core issue.

Posted Nov 14, 2024 - 13:32 CET

Investigating

We are seeing issues where some users experience longer response time from the bot than normal. The issue under investigation.
Most users should not be affected.

Posted Nov 14, 2024 - 12:36 CET

This incident affected: Bot message delivery.