Database outage
Incident Report for Kindly
At 14:36 CEST we were alerted that chatbots were unresponsive. We found that one of our critical databases (Heroku Redis on AWS) had become unavailable. While we were still investigating, at 14:52 the service became available again and chatbots resumed working.

We are monitoring the corresponding incident at Heroku ( to determine what happened to the database and how it can be mitigated in the future.
Posted Jul 14, 2020 - 14:36 CEST