Bot not responding in some cases

Incident Report for Kindly

Resolved

Immediate issues with bots having Draft & Publish enabled are resolved. We are continuing to improve this features operational reliability going forward.

Posted Jan 29, 2021 - 18:00 CET

Identified

Issue has been identified to do with bots that had Draft & Publish enabled. The affected bots are now operational again.

Posted Jan 28, 2021 - 17:25 CET

Investigating

Some users are experiencing lack of response from the bot.
We are currently investigating the cause of this.

Posted Jan 28, 2021 - 14:58 CET

This incident affected: Bot message delivery.